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This website holds a massive amount of information about the services we provide and it's available 24 hours a day.

Online services: we offer over 150 online services, so whether you want to request a service, make a payment or report a problem to us, you can do it online, any time.
Ask a question service: view frequently asked questions and find answers on wide range of subjects. If you can't find the answer you're looking for, it also provides you with an online service to send your question directly to us.
Email: customer.services@westlancs.gov.uk
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Customer Services deals with around 20,000 calls a month and is the first point of contact for all Council enquiries. Calls are answered from 8.30am-5.30pm, Monday to Friday, with a 24 hour answer and emergency service for out of office hours.

Call us: 01695 577177
Minicom for deaf or hard of hearing customers only: 01695 585029
Housing repairs: 01695 577177
Out of hours homelessness emergency line: 0845 371 0898

Come in

Visit Customer Services at:

Council Offices, 52 Derby St, Ormskirk, L39 2DF
Map: 52 Derby Street, Ormskirk (external link) and Directions to council offices, Ormskirk (external link)
Customer Service Point, Unit 142, first floor of the Concourse, Skelmersdale, WN8 6LN
Map: The Concourse, Skelmersdale (external link)

Reduce your carbon footprint - leave the car at home:

Download information about using public transport to visit Customer Services (Adobe PDF format, 72kb)

Opening hours for both are:

Monday-Thursday, 9.00am-5.00pm
Friday, 9.00am-4.45pm

Write to

West Lancashire Borough Council, PO Box 16, 52 Derby Street, Ormskirk, L39 2DF

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Last Updated: 1/16/2012

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