Having a pest control problem in your home can be very
distressing. The Council's Pest Control service offers an
effective and cheap service. Trained pest control
officers will ensure your pest problem is dealt with quickly
and with minimum disruption.
Book a pest control appointment
If you would like us to help, you can now book and pay for
a pest control appointment quickly and simply online. The
booking form is available 24/7 and you can use it to
tell us about the problem, select an appointment during the morning
or afternoon that suits you and pay for it all in one
transaction. It's that simple!
Alternatively, you can also call 01695 577177 to book and pay
over the telephone during office hours. We will then provide you
with more information about the treatment and arrange a convenient
time for one of our officers to call.
Charges
A one-off charge of
£40.32 is made for all pest
control treatments. If 2 or more pest species require
treatment, a charge of
£12.00 (per additional pest
species or per additional wasp nest) is made.
As you can see, the cost of either an insect or rodent treatment
represents terrific value when compared to the cost of the products
used and the degree of control offered. You can also be confident
that all our officers adhere to strict safety guidelines to when
handling and administering poisons.
Concessions for rat and mouse treatments
A 50% discount is available for rat and mouse treatments only. The
total cost of the concessionary treatment is therefore
£20.16. This concession is only available to
households that are in receipt of one of the following benefits:
- Housing benefit
- Council tax benefit
Please note that the officer will need to see proof of your
benefit claim at the time of treatment.
Rodent treatments
The rodent pests we treat in domestic properties include rats,
mice, moles and squirrels. Due to the nature of rodent pests and
the work required to achieve control, our officers will need to
make several visits to your home.
We'll arrange to visit your home, by appointment, and assess the
full extent of the rodent problem. We will then start a programme
of baiting that is specifically designed to control the rodent
pests at your home. We will then revisit your home on a weekly
basis until the treatment is successful. We therefore aim to treat
the majority of rodent pest problems in four visits.
Insect treatments
We are able to treat a wide range of crawling and flying insects
including wasps, ants, fleas, bedbugs and cockroaches.
We will arrange to visit your home, by appointment, and assess
the full extent of the insect problem. We will then treat the
problem using methods that are specifically suited to kill the
insect pests species concerned. As the insecticide continues to
work for several days after we have treated your home, we aim to
successfully treat nuisance insect pest problems in only one
visit.
Due to the resources and time required to treat a feral bee nest
safely and successfully, the Council does not provide a treatment
service for feral bee swarms / nests. However, in most cases, a
beekeeper will be able to remove the bees. Details of how to find
a local beekeeper can be found at the British Bee Keepers Association (external
link) website.
It can be easy to confuse a wasp nest with a bee
swarm/nest. Our wasp and bee factsheet
(Adobe PDF format, 271kb) provides information on the most
common bees and will help you identify which insect is causing
concern.
How to pay for a treatment
You must pay for your pest control treatment
before an appointment can be made.
Paying online
If you want to book an appointment using our online
form, you will be asked to enter your credit/debit card details
after you have selected your appointment date and time.
Please note a charge will be made in respect of all
payments made by credit cards.
Once the transaction has been completed, you will be provided
with an unique reference number and confirmation of payment and
your appointment. If you have provided an email address a copy will
be sent to you. If you have not provided an email address we advise
you to print out your confirmation or make a note of the
details.
Paying by phone
When arranging your appointment over the phone, you will be
asked to pay by debit/credit card, so please have your card details
with you. Please note a charge will be made in
respect of all payments made by credit cards.
We will then provide you with a unique reference number, which
will allow you to trace your payment, if required. Please note that
we will need to confirm your payment before the treatment can be
carried out.
If you are unable to pay by debit/credit card, please contact us on
the number given below to discuss alternative means of payment.
Contact us or request a treatment
For further information regarding our domestic pest control
service, please contact us by telephone on 01695 577177 or fill in
the
Pest Control
online booking form.