Reporting
repairs for your council home has never been easier.
Whatever your problem - from a leaking tap to a broken chimney
- you can report it using our online service.
Alternatively, you can contact Customer
Services:
By phone: Customer Services
on 01695 577177. Customer Services is open 8.30am-5.30pm. Outside
these office hours, a recorded message will give you instructions
about what to do, including a phone number in case your repair is
an emergency.
By email:
email repairs@westlancs.gov.uk with
the details of the repair you want to report along with a phone
number we can ring you on to ask you any questions about your
repair request.
When you report a repair let us know:
- What repair you need doing
- When is the best time for the repair to be carried out. This
will be a time Monday to Friday between 9.00am-4.00pm
- A telephone number where you can be contacted
Before you report a repair, please make sure
that it is not your responsibility to do it - see the repairs you
are responsible for page for more details.
What happens when you report a repair?
When you report a repair we may need to send
someone to your home to assess the problem before ordering any
work, and we'll arrange this with you during your phone call. If
the repair comes under the Right to Repair scheme, we will instruct a
contractor to do the necessary work within a specified time. We
will also send you a copy of the repair notice that we send to our
contractor. The notice will show you:
- The name, address and telephone number of the contractor who
will do the repair
- Any arrangements made for the contractor to do the work (e.g.
the date and time of their visit to your home)
- What the repair is
- When the repair should be done by
Access for the contractor will be arranged at
a mutually convenient time. For non-urgent repairs, we will give
you a rough idea of when it will be done. Nearer the time, the
contractor who will be doing the repair will ring you to make an
appointment to call and carry out the work.
Related information