The Right to Repair scheme aims to make sure
that certain small urgent repairs, which might affect your health,
safety or security, are done quickly and efficiently. The
government has set guidelines stating that certain repairs should
be carried out within specific timescales.
What repairs can you get done under Right to Repair?
You can get certain small urgent repairs done
(up to the value of £250) if they are likely to affect your health,
safety or security. These are called qualifying repairs and they
include:
- Unsafe power or lighting sockets or electrical fittings
- Blocked flue to open fire or boiler
- Leaking roof
- Toilets which don't flush
- Blocked sink, bath or basin
- Leaks from a water or heating pipe, tank or cistern
- Loose or broken banisters or handrails
When reporting a repair we will be able to tell you
if the repair is included in the scheme and how long it will take
to deal with the problem. We will also tell you how we will deal
with repairs that aren't covered under this scheme.
What happens if the first contractor doesn't do your repair in
time?
If the first contractor doesn't do your repair
in time, please contact us on 01695 577177 and request a
second contractor to carry out the work.
Unless there is a good reason why the work
hasn't been done, we will get a second contractor to visit you. You
will get a copy of the second repair notice - which we send to the
second contractor. The second contractor then has the same amount
of time to do the repair as the first contractor had.
Compensation
If the second contractor does not complete
your repair in time, you will get £10 in compensation. For every
extra day you wait, you will get another £2. The maximum
compensation that you can get for any one job is £50. The council
will pay this compensation directly to you, less any monies
that you may you owe to us for example, rent arrears.
Contact us
If you need any further advice, please contact
Customer Services
Tel: 01695 577177
Email: repairs@westlancs.gov.uk
Write to: West Lancashire Borough Council, 61 Westgate, Sandy
Lane Centre, Skelmersdale WN8 8LP
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