Before you report a repair, you should always
check to see if the repair is our responsibility. This information
is taken from the Tenants' Handbook:
Although some repairs are your responsibility,
we may still carry out the repairs in some situations to prevent
more damage to your home. When this happens you will be re-charged
for the repair. Certain repairs to your home are your
responsibility. Some examples are listed below.
Security
- Keys and gaining access to your home*
- External locks and latches*
- Handles and letterboxes*
- Window catches and stays*
*UPVC windows and doors: Repairs to UPVC doors
and windows can be very expensive and cause more damage if not done
properly. To prevent this happening, the Council will carry out the
repair at a reduced cost to the tenant - arrangement for payment
must always be made before the repair is carried out.
Water services
- Burst water pipes due to neglect (freezing conditions with no
measures taken by the tenant)
- Putting new washers on taps
- Toilet seat, cover and pull chain
- Plugs and chains on bath sink and basin
- Blocked: toilets, internal waste pipes and traps (except for
communal soil and waste pipes in flats)
- Repair and replacement of washing machine taps, washing machine
waste pipes, washing machine pipework etc. unless fitted by the
Council.
Electrical installations
- Plug tops and fuses
- Bulbs and fluorescent tubes (and starters)
- Elements to electrical fires including any illuminating
bulbs
- All electrical fittings/appliances provided by the tenant
(these will be checked for health and safety but any repairs are
the responsibility of the tenant)
Gas installations
- Illuminating bulbs to fires
- Ignition batteries to gas fires
- Maintaining removable gas fires and fittings provided by the
tenant (Gas heating will be serviced and checked annually for
health and safety and will be disconnected if they fail the health
and safety checks)
Solid fuel heating
- Firegrate bottoms and ashpans
- Fireplace tiles
- Sweeping of flues at any time other than the annual
service
Miscellaneous internal items
- Kitchen worktops
- All internal decorations
- Internal doors including hinges, locks, latches, handles and
easing of
- Kitchen, cupboard and wardrobe doors and drawers including
catches, handles hinges and easing of:
- Curtain rails and clothes airer
- Hat and coat rails and hooks
- Internal glazing
- Floor tiling (unless fair wear and tear)
- Repair small plaster cracks
Miscellaneous external items
- Cracked or broken glazing (except in communal parts of flats).
However, we will always make safe by boarding up
- Garden paths other than those leading directly to front and
rear doors of swellings
- Flagged areas (except in communal areas)
- Gates, fencing and hedges (unless they are on the boundary
between Council land and a public right or way). However, if any
damaged fences have a health and safety risk, then the Council will
carry out work to remove the risk
- Clothes posts (unless in communal areas)
Related information