Ever
wondered how decisions are made in the housing and property
services division? Ever thought things could be done
differently or improved?
If so then why not get involved and help us on
our road to improvement!
We want to listen
We feel the best way to deliver a first
rate service, is to talk to and listen
to our tenants. It's our aim to provide an excellent
service and to continuously improve by keeping our
tenants involved every step of the way.
We know that changes and improvements to the
service can be made. We want to work with our tenants as you
are best placed to help us on this journey as the users of the
services provided. It may be a long road ahead but by working
together we feel that we will get to the finish line. As tenants,
you will receive an improved service and be empowered to make
a difference.
Why get involved?
People get involved for many reasons, these
vary from:
- Tackling community issues such as vandalism,
tidying up the area or identifying a lack of facilities for
children, young people or the elderly
- Wanting to have a say about the way we
deliver your housing service and improvements and maintenance in
your home
- A chance to meet neighbours and make new
friends
Whatever reason you have for getting involved,
you can make a real difference.
How to get involved
The Tenant Participation leaflet gives you
more information on how you can get involved - from completing
a survey, reading and commenting on our
documents to attending a meeting.
You can find out more about our Tenant
and Residents' groups and meetings by following the links
below:
You can also provide your views directly
to us by contacting us using the details at the bottom of the
page.
Tenants making a difference
The new Tenant Involvement structure was
agreed by tenants and Cabinet on 15 March 2011. This has
introduced a number of new tenant groups and gives tenants a
greater level of involvement and empowerment.
Don’t forget! There are a number
of ways you can get involved and have your say, many of which
can be done from the comfort of your own home.
You said, we did
We are always looking at ways to improve the services we provide
to you and what better way to do this than by using your feedback.
If you would like to see the areas you have helped to improve
please follow the link below.
Contact us
For more information on tenant participation in West Lancashire
contact the Tenant Involvement Team
Email: tenantparticipation@westlancs.gov.uk
Tel: 01695 585275
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