Tenant and Resident participation is about you having a say on
how your housing and property maintenance services are run.
It means that you are able to influence the decisions that have
an affect on you, your home, your community and the
environment.
We feel the best way to deliver a first rate service, is to
talk to and listen to our customers. It is our aim to provide
an excellent service and to continuously improve by keeping
our tenants involved every step of the way.
Why get involved?
People get involved for many reasons, these vary from:
- Tackling community issues such as vandalism, tidying up the
area or identifying a lack of facilities for children, young people
or the elderly
- Wanting to have a say about the way we deliver your housing
service and improvements and maintenance in your home
- A chance to meet neighbours and make new friends
Whatever reason you have for getting involved, you can make a
real difference.
How to get involved
The Tenant Participation leaflet gives you
more information on how you can get involved - from completing
a survey, reading and commenting on our documents o
to attending a meeting. Why not download our
participation leaflet
(4,041kb) to find out more.
You can find out more about our Tenant and Residents'
groups and meetings by following the links below:
You can also provide your views directly to us by
contacting us using the details at the bottom of the page.
Tenant Compact
The Tenant Compact is an agreement between the Council and its
tenants which covers tenant participation in all aspects of housing
services. The Compact is currently being updated following a
review of tenant participation and will available to download here
as soon as it is complete.
Contact us
For more information on tenant participation in West Lancashire
contact Tracy Berry, Tenant Participation Officer.
Tel: 01695 585227
Email: tracy.berry@westlancs.gov.uk
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